Privacy Policy

Delta Air Lines, Inc. (“Delta,” “we,” “our,” or “us”) values the trust you place in us and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with Delta through our website, mobile app, reservations, loyalty programs, and services.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, date of birth, payment details.
  • Travel Information: Flight reservations, passport details, visa details, baggage information, seat preferences.
  • SkyMiles Loyalty Data: Account numbers, earned miles, redemption history, status level.
  • Device & Usage Data: IP address, browser type, app usage, cookies, and geolocation data.
  • Special Assistance Data: Medical needs, accessibility requirements (when voluntarily provided).

How We Use Your Information

Delta uses your information to:

  • Provide and manage flight reservations and ticketing.
  • Personalize your travel experience (meal choices, seating, etc.).
  • Manage your SkyMiles® loyalty account.
  • Communicate flight updates, promotions, and offers.
  • Improve customer service, safety, and operational efficiency.
  • Comply with legal obligations (e.g., TSA, border control, customs).

Sharing of Information

We may share your information with:

  • Travel Partners: SkyTeam Alliance airlines, codeshare partners, hotels, car rental agencies.
  • Service Providers: Payment processors, IT support, baggage handling services.
  • Government & Security Agencies: As required for border control, customs, and law enforcement.
  • Marketing Partners: With your consent, to provide offers and promotions.

Delta does not sell personal information to third parties.

Data Protection & Security

  • Encrypted payment and personal data.
  • Two-factor authentication for SkyMiles accounts.
  • Regular system monitoring and cybersecurity defenses.
  • Employee training on data privacy and compliance.

Your Privacy Choices

  • Manage Communication Preferences: Opt out of marketing emails or texts.
  • Cookie Settings: Adjust online tracking and cookie preferences.
  • Access & Correction: View or correct your personal data in your SkyMiles account.
  • Account Security: Reset passwords, enable strong authentication.

Children’s Privacy

Delta does not knowingly collect data from children under 13 without parental consent.

International Transfers

As a global airline, your data may be transferred internationally where flights operate. Delta ensures protections consistent with applicable privacy laws.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on delta.com.

Contact Us

If you have questions about this Privacy Policy or how your data is handled:

  • Website: www.delta.com/privacy
  • Phone (U.S.): 1-800-221-1212
  • Mail:
    Delta Air Lines, Inc.
    Privacy Office
    1030 Delta Boulevard
    Atlanta, GA 30354-1989 USA

This is a generalized privacy policy message modeled on Delta’s real practices and industry standards.